Rich Media Development
Do these scenarios sound familiar?
- Although the answer to your customer’s query is described in the manual, will your customer be willing and able to go look for it? And if they find it, will they take the time to read and understand it? Wouldn't it be easier if you could just show the customer what to do?
- Your product is designed and branded to look and feel good to the user. But to get that same feel, the documentation would have to be printed in colour on expensive paper. Wouldn't you convey your brand image more cost-effectively if you could give the user an electronic virtual product experience?
- You’re managing the reuse of chunks of modular text in a content management system to the extent that you can. But there are still too many words to write, print, and translate. Wouldn't it be more effective if you could explain to the customer what you want to say with less text?
- Your instructor-led product training course needs to be rolled out in a number of languages. But you can’t get enough trainers trained to get the staff up to speed in time for the product launch. Wouldn't it be faster if the trainees could find out about the product for themselves with the same content being used in store, on the web and on the product CD?
Let Lionbridge's Rich Media team to transform your instructional text.
By employing interactivity, animation, and sound, Lionbridge can take your content from simply telling readers what to do, to engaging them as end users in an interactive dialog.
Lionbridge's rich media team has helped our clients select and transform elements of their user assistance by:
- Making it engaging and informing—leading to improved user understanding
- Allowing the user to navigate directly to the relevant section, rather than leafing through paper or electronic pages
- Letting the user stop, start, and move to particular frames of each step
- Using 3-D images and animations to clearly present the product and the context of the procedure
- Using animations to show the actions to be carried out in each step
- Including hyperlinks to other relevant content on the company website, keeping the user up-to-date with the latest information
Our team is comprised of:
- Information designers and content creators with experience in user documentation and eLearning
- Graphic designers with experience in CAD conversion, animation development, interactivity, and user interface design
- Developers with experience in a range of rich media application and tools
The Lionbridge team will work with you to select material that is most appropriate for conversion to rich media, and we will help you explore the benefits of a rich media transformation of your user assistance content.
Contact Lionbridge today to start the Rich Media discussion.